Why some publishers are giving their AI chatbots a personality

How do you give a robot a personality?

That’s something some publishers are trying to figure out as they develop AI-generated chatbot experiences on their websites

Publishers like BuzzFeed and Ingenio are hoping that, by giving their chatbots a unique voice and tone, it will differentiate their AI products from the more generic experience of using chatbots like ChatGPT and Bing. Others, like Tom’s Hardware and Skift, are prioritizing utility over entertainment in their chatbots to give readers the exact answers they ask for. 

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Publishers say the competition is steeper than expected for event sponsorship dollars this year

Publishers started 2023 with the hope that event sponsorships would be a bright spot in their advertising businesses, compared to the slow start their other ad offerings experienced throughout the first half of the year. But as the second quarter comes to a close, some media executives said that their events were a much harder sell than initially planned.

What has historically been a marquee quarter for Apartment Therapy’s experiential business, president Riva Syrop said her team made the decision last autumn to push back its tentpole event Small/Cool from the spring — when it typically takes place — to October this year. During a conversation with Syrop on the Digiday Podcast in November, she said the decision to delay the event was made to avoid forcing advertisers to commit to a large-scale sponsorship before they knew what their budgets looked like for the year. 

It turns out that was the right move: “We did not see an appetite for experiential [sponsorships] in Q2 at all. Not for individual pop-up things, not [for tentpole events] — not to say that they weren’t existing in the world, but we definitely did not find that that’s what our clients were looking for. At all,” Syrop told Digiday in a conversation this week. 

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