CMOs might be pushing ahead on AI, but lack of measurement’s holding them back

At this point, it’s clear generative AI adoption has reached critical mass among marketers and advertisers in everything from ideation to content creation. What’s less clear, however, is AI’s return on investment.

For an industry that’s obsessed with ROI, few businesses have developed straightforward frameworks for measuring and understanding the impact their AI investments are having. 

CMOs are measuring the benefits of AI across a range of metrics: time saved, payroll cost reductions or consumer sentiment. Each has their pros and cons, but few can be applied across the breadth of a business. And so far, a standard dashboard hasn’t yet emerged.

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AI is reshaping Omnicom’s workflow. Its revenue model may be next

Holdcos keep talking up AI. Omnicom put it on the record. Its chief technology officer took a lead role on the earnings call on Tuesday (July 15), putting the tech — and the business case — squarely in focus.

Like its peers, Omnicom is in flux. A solid second quarter, with revenue up from $4.02 billion from $3.61 billion a year ago, followed a sluggish start to the year. Blame the usual suspects: a jittery macro economic climate, a slowdown in digital ad growth. But the real shift — the one reshaping the ground beneath them — is AI.

Which explains why Paolo Yuvienco, Omnicom’s chief technology officer, was on the call.

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