Brands and artisans are left in a lurch after international carriers stop shipments to the U.S.

The story was first published by Digiday sibling Modern Retail.

In late August, Chris Rose, a Brisbane-based leather crafter, learned that he could no longer use Australia Post to send products like wallets and card holders to his American customers. The postal carrier, like dozens of others abroad, had temporarily suspended shipping to the U.S. after the Trump administration eliminated a decades-long trade provision called de minimis. About 90% of Rose’s customers are in the U.S., and news of the halt came as a monumental shock.

“I felt sick to my stomach,” he told Modern Retail. “I was immediately faced with the prospect of trying to figure out how to help my wife pay the bills and the mortgage, put food on the table, et cetera. I was scared, frustrated, and anxious, all the while having to pretend everything was fine, because my almost-3-year-old was standing right there getting ready for our fun gymnastics class.”

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Sam’s Club refreshes website, app for new era of e-commerce

This story was first published by Digiday sibling Modern Retail.

In recent weeks, Sam’s Club members may have noticed a change to shopping online with the warehouse club retailer.

As of the week of Sept. 1, Sam’s Club has rolled out a new presentation layer for its website and app to 100% of its members, its svp of e-commerce, Greg Pulsifer, told Modern Retail. The app has a new look and feel with what the company calls a “global intent center” in the top left corner, where customers choose a fulfillment option — pickup, curbside or ship-to-home — from the start of shopping in the app.

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