How Ace Hardware built its employee AI assistant

This story was originally published on sister site, Modern Retail.

Ace Hardware is a unique retailer, being a cooperative with more than 5,200 stores that are operated independently. As a result, its executives and development team took a careful approach in designing and implementing its new AI assistant to work throughout the chain.

Last week, Ace Hardware announced that it has launched an AI assistant for employees in more than 2,300 stores. The tool is called “Hey ARMA,” referring to its Ace Retailer Mobile Assistant platform used in stores. It provides product information, project advice and recommendations, and can compare different products or help customers with products they may have purchased elsewhere.

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OpenAI opens up ChatGPT ads manager to the U.S. while promising third-party measurement, CPA bidding

Third-party measurement and cost-per-action bidding are both in the works at OpenAI, which has now opened its self-serve ads manager to advertisers of all sizes in the U.S. To attract smaller advertisers, it has also dropped its $50,000 minimum spend requirement.

The company’s ads and monetization lead, Asad Awan, sketched out what comes next at a press briefing. That includes third-party measurement, he said, but the company doesn’t have partners or an exact timeline. Securing both is a rite of passage for any ads business with serious ambitions given it counters the perception that a platform is marking its own homework.

Cost-per-action (CPA) bidding is similarly in motion, though Awan declined to say when. 

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