Author: Michael Bürgi

Dentsu has undergone a shift in top management on a global scale, with new global CEO Takeshi Sano in charge of an agency holding company that sits just under the Big Three — Publicis, Omnicom and WPP — but has taken its lumps over the last few years as it tries to stay ahead of Havas and a raft of smaller holdco and independents clamoring to grow their businesses. 

Although the company has seen some executive turnover in the Americas, Beth Ann Kaminkow has now been in place as the CEO for the entire region for more than a year. She’s also charged with leading client service as global chief client officer. Meantime, at her side on the media end of Dentsu is a longtime Dentsu vet, Will Swayne, who’s global practice president of media and integrated solutions but has a long tenure within media agency Carat. 

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This story was originally published on sister site, Modern Retail.

These days, shoppers are increasingly asking ChatGPT for recommendations like “the best sleep supplement” and “best women’s multivitamin.” So instead of browsing a brand’s homepage, shoppers are landing directly on a product page. And they may be deciding whether or not to purchase within minutes.

As more research and product discovery happens through LLMs and AI platforms, brands like supplement maker Olly say they are experiencing a shift in their traffic patterns in real time. According to Jennifer Peters, Olly’s director of DTC, marketing technology and digital compliance, shoppers are now coming to the brand’s website from a lower part of the marketing funnel. Due to the high intent of purchase, these shoppers are often ready to check out much quicker than other website visitors. As such, she said, visitors are spending less time clicking around the Olly site, but are converting faster to the products.

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