The AI paradox: Marketers trust AI to buy media, not build brands

Marketers are handing more of their workflows over to AI — testing media activation agents, making creative and scaling it. The line around what still requires a human touch, however, is fuzzy.

Some executives are wary of AI-generated creative ideas while using automated tools to brainstorm campaigns. Others insist AI’s role in how brands talk to shoppers should be limited, while relying on it to scale assets consumers see.

What marketers can agree on: they trust AI to help them spend their money — but not craft the messages they want to spend around.

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In Graphic Detail: Why OpenAI’s ad business is still a work in progress

OpenAI is reportedly heading toward a public market debut as early as September — a listing that could value the company at around $1 trillion. Right now though, it’s still learning how to be an ads business.

Just 15 weeks into its ChatGPT ad pilot and the platform is already dealing with many of the tensions that have defined every major digital ad platform before it: scale versus safety, automation versus control and advertiser expectations versus product reality.

Digiday charts the promise, and early tensions, behind OpenAI’s ad business.

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