‘CPC pain is real’: One year on, Google’s AI Max has pushed up search budgets – and costs

In the 12 months since Google debuted AI Max for Search, brands have increased their search budgets and seen cost-per-clicks (CPCs) rise, while compounding search’s transition into a media channel ruled by automation.

For some clients, search costs increased by as much as 15% in the last year, according to four media buyers who spoke with Digiday.

Unlike traditional methods of targeting search campaigns, AI Max generates target keywords and queries using a brand’s chosen landing page, creative and keywords as inputs. The result is an evolution away from keyword-based auctions, toward a market anchored around intent. Google claims that this technique enables advertisers to catch users they’d otherwise miss, leading to an average increase in conversions of 7%. The product was introduced May 6 last year and left beta status last week.

Continue reading this article on digiday.com. Sign up for Digiday newsletters to get the latest on media, marketing and the future of TV.

,Read More

How Ace Hardware built its employee AI assistant

This story was originally published on sister site, Modern Retail.

Ace Hardware is a unique retailer, being a cooperative with more than 5,200 stores that are operated independently. As a result, its executives and development team took a careful approach in designing and implementing its new AI assistant to work throughout the chain.

Last week, Ace Hardware announced that it has launched an AI assistant for employees in more than 2,300 stores. The tool is called “Hey ARMA,” referring to its Ace Retailer Mobile Assistant platform used in stores. It provides product information, project advice and recommendations, and can compare different products or help customers with products they may have purchased elsewhere.

Continue reading this article on digiday.com. Sign up for Digiday newsletters to get the latest on media, marketing and the future of TV.

,Read More