Amid falling traffic, publishers are investing in engagement, registration and citations

Michael Silberman, evp, media strategy, Piano

As consumer use of AI search accelerates, publishers are seeing precipitous traffic declines. According to Piano’s benchmark data across hundreds of publisher sites, search traffic dropped by 36%, revenue fell by 16% and the overall audience across all sources was down 9%. 

When Google surfaces an AI-generated answer at the top of a search result, most people don’t click through. Organic click-through rates drop 61% on queries where an AI Overview appears. The pages hit hardest are those publishers have historically relied on for volume: weather, horoscopes and service content. Breaking news and hard-news queries are largely exempt from AI Overviews.

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ChatGPT ad delivery struggles are testing advertiser patience

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How long can FOMO support OpenAI’s ad business? That’s the question likely hanging over the head of OpenAI’s global head of ads, David Dugan, right now.

It’s been a few months since OpenAI officially began testing ads inside ChatGPT, and things are progressing quickly. Marketers shelled out minimum ad commitments — up to $250,000 in some cases — seemingly based on the fear of missing out on the AI visibility boom. Now, those same marketers are reporting under-delivery issues.

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