How Kroger, Giant Eagle and DoorDash are building their agentic AI assistants

This story was first published by Digiday sibling Modern Retail.

AI was the hot topic of conversation at this year’s Groceryshop, as executives from Kroger, Giant Eagle, DoorDash and more took to the stage to share their philosophies on agentic technology.

What many companies are finding is that rather than relying on simple search tools or intrusive chatbots, they must deploy practical AI tools that bridge the gap between physical stores and online ordering. Much of the focus now is on training shoppers to naturally integrate agentic shopping into their busy routines.

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Beauty brand Cakes wants to turn its TikTok virality into an owned media strategy

Beauty brand Cakes Body is betting that it’ll maintain its viral momentum by bringing some of its brand marketing in-house.

The TikTok viral brand launched its own entertainment company called Cakes Media last week to “operationalize virality in a way that makes our overall business more profitable,” said Taylor Capuano, co-founder and chief creative officer at Cakes.

Cakes Body founders (and twin sisters) Capuano and Casey Sarai largely built their business through founder-led storytelling and TikTok viral videos rather than spending on traditional brand marketing. The company, which appeared on Shark Tank, launched in 2022 and grossed $100 million in sales in three years. Cakes has taken over social media feeds with its own founder-led social media content, creator content becoming popular, similar to brands like Bogg Bag or Stanley. (Read Cakes Body’s advice for TikTok success here.)

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